Knowledgebase

A private key is generated at the same time as the CSR on the web server hosting the web site. As the private key is generated at the webserver, we have no access to it. We only maintain CSR and Certificate for each SSL order placed. You need to contact your server admin in order to get the private key. However, if you cannot retrieve it or if the private key has been compromised, please request a reissuance of your SSL certificate.